Coming Soon!

Great new features and improvements to make your reporting experience even better! Check out what we’re working on:

• We have some brand-new analytics for our PowerLane dealers in the works. Want to know who’s adding media? Who’s watching media? What impact this is having on your bottom line? This and much more is coming in our enhanced Analytics in PowerLane.

Features:

• Communicator Reporting: The bulk of our efforts over the last month have been on adding a brand-new report to help you see who’s using Communicator and what they’re using it for. Be sure to pop in and take a look, it’s listed on the left under Accounting: Communicator Report → 1 Messages
  

  

  
  Here you’ll see a new page that gives you lots of great metrics and charts:

  • Metrics

    • Messages Sent: Number of messages Communicator sent during the period.

    • Messages Received: Number of messages your staff received from customers during the period.

    • Messaged Bounced: Number of messages that bounced during the period.

    • Delivery Rate: Rate at which your messages were successfully delivered.

    • Emails Sent: Number of Emails you sent during the period.

    • Email CTR: Click Through Rate of the Emails you sent during the period.

    • SMS Sent: Number of SMS (text) sent during the period.

    • SMS Open Rate: Percentage of SMS that were opened by customers during the period.

  • Events by Channel: what was the outcome of the messages you sent through the different channel.

  • Messages by Employees: who sent which messages during the period.

  • Sent Messages by Channel Trend

    
    

    

Fixes:

We've implemented a number of behind-the-scenes fixes plus the following customer-facing item:

• PowerLane Utilization report: A large missing visual from the left side of the report was resolved.

  Before:

  

After:

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